Front Desk Associate

4 weeks ago


Reading, Reading, United Kingdom RBH Hospitality Management Full time

About the Role:

We are seeking a skilled and friendly Guest Services Representative to join our team at Crowne Plaza Reading. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk, handling check-ins, check-outs, and room assignments, as well as processing payments and handling guest inquiries.
  • Work collaboratively with the Front Office team to ensure seamless service delivery and maintain a high level of guest satisfaction.
  • Assist with administrative tasks, such as data entry and reporting, to support the smooth operation of the Front Office.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring you remain up-to-date with the latest industry trends and best practices.

What We Offer:

  • A competitive salary and benefits package, including discounted hotel room rates, extra days holiday, and flexible working arrangements.
  • Opportunities for career progression and professional development, with a focus on promoting from within.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
  • A comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in your role.
  • A range of employee benefits, including free meals on duty, uniforms, and access to our in-house gym or gym discounts.

About Us:

RBH Hospitality Management is a leading hospitality company, dedicated to delivering exceptional service and creating memorable experiences for our guests. We are passionate about our people and strive to create a positive and inclusive work environment, where everyone feels valued and supported.

How to Apply:

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to careers@rbhmanagement.com.


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