Front Desk Ambassador

2 days ago


Reading, Reading, United Kingdom RBH Full time

At Crowne Plaza Reading, we are passionate about delivering exceptional customer experiences. As a Reception Team Member, you will play a key role in creating lasting impressions for our guests.

Company Overview

Crowne Plaza Reading is an elegant retreat situated along the River Thames, offering 122 luxurious bedrooms and state-of-the-art facilities. Our hotel is perfectly positioned for business success, lavish banquets, and exploring London.

About the Role

We are seeking a motivated and friendly individual to join our Front Office team as a Reception Team Member. As part of this role, you will be responsible for ensuring that all guests receive a warm welcome and a lasting first impression of our hotel.

  • Assist colleagues and other members of staff to create teamwork and quality service through communication.
  • Avoidance of any unsatisfactory behaviour such as abuse, bullying or harassment towards staff, customers and visitors. So everyone feels welcome at work and valued by us and each other.
  • Deliver excellent customer service, have a positive 'can do' attitude, be willing to learn and show that they care.
Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A proactive and flexible approach to meeting customer needs.
  • Multitasking, thinking ahead, and understanding whole-hotel teamwork are essential skills.
Benefits

We offer a range of benefits to support your career growth and well-being, including:

  • Discounted hotel room rates for you and your friends & family.
  • Extra days holiday for your birthday.
  • Flexible working arrangements.
  • Pension.
  • Free meals on duty saving you over £1000 per year.
  • Uniforms.
  • Free staff parking.
  • In-house complimentary gym or gym discounts.
  • Training and Career progression opportunities.
  • Recommend a Friend Scheme.
  • Employee of the Month/Year.
  • IHG Rewards Points for Top performers.
  • 50% discounts on Food & Beverage across all IHG hotels.
  • Incentive plan.

This is a permanent, full-time position with a salary of £24,416 per annum. If you are passionate about delivering exceptional customer experiences and want to develop your skills in a dynamic and supportive environment, please apply.


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