Front Desk Ambassador
2 days ago
At Crowne Plaza Reading, we are passionate about delivering exceptional customer experiences. As a Reception Team Member, you will play a key role in creating lasting impressions for our guests.
Company OverviewCrowne Plaza Reading is an elegant retreat situated along the River Thames, offering 122 luxurious bedrooms and state-of-the-art facilities. Our hotel is perfectly positioned for business success, lavish banquets, and exploring London.
About the RoleWe are seeking a motivated and friendly individual to join our Front Office team as a Reception Team Member. As part of this role, you will be responsible for ensuring that all guests receive a warm welcome and a lasting first impression of our hotel.
- Assist colleagues and other members of staff to create teamwork and quality service through communication.
- Avoidance of any unsatisfactory behaviour such as abuse, bullying or harassment towards staff, customers and visitors. So everyone feels welcome at work and valued by us and each other.
- Deliver excellent customer service, have a positive 'can do' attitude, be willing to learn and show that they care.
To succeed in this role, you will need:
- Excellent communication and interpersonal skills.
- A proactive and flexible approach to meeting customer needs.
- Multitasking, thinking ahead, and understanding whole-hotel teamwork are essential skills.
We offer a range of benefits to support your career growth and well-being, including:
- Discounted hotel room rates for you and your friends & family.
- Extra days holiday for your birthday.
- Flexible working arrangements.
- Pension.
- Free meals on duty saving you over £1000 per year.
- Uniforms.
- Free staff parking.
- In-house complimentary gym or gym discounts.
- Training and Career progression opportunities.
- Recommend a Friend Scheme.
- Employee of the Month/Year.
- IHG Rewards Points for Top performers.
- 50% discounts on Food & Beverage across all IHG hotels.
- Incentive plan.
This is a permanent, full-time position with a salary of £24,416 per annum. If you are passionate about delivering exceptional customer experiences and want to develop your skills in a dynamic and supportive environment, please apply.
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