Front Desk Representative

3 weeks ago


Reading, Reading, United Kingdom Penta Hotels Worldwide GmbH Full time
Welcome to Penta Hotels Worldwide GmbH

We are a dynamic and innovative hotel chain that offers a unique blend of style, comfort, and community. As a Guest Service Agent, you will be the face of our brand, providing exceptional service to our guests and making every stay a memorable one.

Your Key Responsibilities
  • Provide warm welcomes and fond farewells to our guests, making them feel at home in our lounge
  • Offer expert advice and recommendations to our guests, helping them to make the most of their stay
  • Manage our daily accounts and ensure that everything runs smoothly and efficiently
  • Work collaboratively with our team to deliver exceptional service and create a welcoming atmosphere
Your Qualifications and Experience
  • A completed training in hotel management and experience in service and reception roles
  • Excellent communication and interpersonal skills, with the ability to work independently and as part of a team
  • A passion for delivering exceptional customer service and a commitment to our company values
What We Offer
  • A competitive remuneration package and the opportunity to develop your skills and career
  • A dynamic and supportive work environment, with a focus on employee well-being and development
  • The chance to work with a leading hotel chain and be part of a global team
  • A range of benefits, including a uniform, F&B discounts, and a birthday day off
About Us

We started life in 1971 with a single vision: to combine style, substance, and comfort to create a hotel like no other. Fifty years later, we now have over 20 hotels under the Penta brand across Europe and Asia.


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