Help Desk Support Specialist

5 days ago


Reading, Reading, United Kingdom Areti Group | B Corp™ Full time £32,000
Job Summary:

As a Help Desk Support Specialist at Areti Group | B Corp, you will be responsible for providing exceptional service desk support to ensure a positive and efficient experience for our clients. You will handle 1st line support enquiries, resolving issues related to O365, Cloud services, desktop support, Microsoft applications, and other business systems.

Main Responsibilities:
• Provide technical support to users, troubleshooting and resolving issues related to Microsoft applications and business systems.
• Administer Active Directory, creating and managing user accounts and permissions.
• Manage SharePoint and OneDrive, assisting with user access, permissions, and troubleshooting.
• Set up devices using Microsoft Autopilot and configure laptops, tablets, and mobiles for new starters.
• Maintain clear and detailed documentation of support interactions, resolutions, and system configurations.

Requirements:
• Experience in a service desk environment.
• Excellent customer service skills.
• Strong technical knowledge of Windows operating systems, M365, and service desk methodologies.

About Us:
Areti Group | B Corp is committed to providing a dynamic and supportive work environment. We are looking for a skilled and motivated individual to join our team as a Help Desk Support Specialist.
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