Service Desk Support Specialist
1 month ago
Job Title: Service Desk Support Specialist
Job Description for Service Desk Support Specialist
Job Description and Responsibilities
Service Desk Support Specialist Overview
- Provide exceptional service desk support ensuring a positive and efficient experience
- Handle 1st line support enquiries resolving issues related to O365 Cloud services desktop support Microsoft applications and other business systems
- Demonstrate advanced troubleshooting skills to resolve tickets at the first ask
- Proficiently troubleshoot printer issues and offer quick resolutions
- Administer Active Directory creating and managing user accounts and permissions
- Manage SharePoint and OneDrive assisting with user access permissions and troubleshooting
- Troubleshoot any Microsoft application used by the business
- Set up devices using Microsoft Autopilot and configure laptops tablets and mobiles for new starters
- Conduct timely onboarding and setup for new employees ensuring seamless integration into the company
- Disable user accounts and devices securely and efficiently
- Maintain clear and detailed documentation of support interactions resolutions and system configurations
- Exhibit excellent communication skills providing clear and concise instructions to users and collaborating effectively with team members and various levels of stakeholders
- Prioritise and escalate issues professionally ensuring timely resolution and minimising downtime for users
Please apply if interested
Company Description
Areti Group B Corp
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