Help Desk Support Specialist
3 weeks ago
About the Job: As a Help Desk Support Specialist, you will provide top-notch technical assistance to internal customers, ensuring seamless operations across the organization.
Responsibilities:- Respond to and resolve customer inquiries via phone, email, and other communication channels.
- Analyze and troubleshoot technical issues, escalating complex problems when necessary.
- Document and maintain accurate records of interactions and issue resolutions.
- Develop and implement process improvements to enhance team efficiency and customer satisfaction.
- Collaborate with cross-functional teams to identify and address technical issues.
- Train and mentor junior team members to ensure they have the necessary skills and knowledge.
- Stay up-to-date with industry trends and best practices to improve technical support services.
- Demonstrated expertise in providing technical support and resolving complex issues.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- In-depth knowledge of Microsoft Office applications and technology platforms.
Estimated Annual Salary: £35,000 - £45,000 based on experience and performance.
Benefits: A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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