Help Desk Operations Manager
2 weeks ago
About the Job:
We are seeking a highly skilled and experienced Help Desk Operations Manager to join our team at CBRE. The successful candidate will have a strong background in customer service, leadership, and technical support.
- Lead a team of technical support professionals to provide exceptional customer service to clients.
- Develop and implement training programs to ensure team members have the necessary skills and knowledge to excel in their roles.
- Make informed decisions based on data analysis and drive continuous improvement within the team.
- Communicate complex information in a clear and concise manner to both internal and external stakeholders.
- Collaborate with other departments to ensure seamless delivery of services.
Key Responsibilities:
- Team Leadership: Provide direction and guidance to team members to achieve business objectives.
- Training and Development: Develop and implement training programs to ensure team members have the necessary skills and knowledge to excel in their roles.
- Problem Solving: Use analytical and problem-solving skills to resolve complex issues that may arise.
- Communication: Communicate complex information in a clear and concise manner to both internal and external stakeholders.
Requirements:
- 7+ years of experience in a customer-facing role.
- Proven leadership and coaching skills.
- Ability to analyze complex data and make informed decisions.
- Excellent communication and interpersonal skills.
- In-depth knowledge of Microsoft Office products.
Estimated Salary Range: $95,000 - $115,000 per year.
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