Facilities Infrastructure Operations Associate

6 days ago


Reading, Reading, United Kingdom Xact Placements Limited Full time

Xact Placements Limited is a leading provider of Facilities Infrastructure Services: Our client is dedicated to providing top-tier services that empower organisations to focus on their core business activities. As a key member of our team, you will play a vital role in ensuring seamless service delivery to our clients across the UK.

Job Description: As a Facilities Infrastructure Operations Associate, you will be responsible for coordinating facilities services, managing supplier relationships, and ensuring clients receive the highest level of service.

Responsibilities:

  • Assist the Service Desk Manager with reactive requests, quotes, and scheduled tasks, ensuring seamless service delivery.
  • Utilise the Management System and other necessary applications to track and manage service requests. Ensure all building and contact information is up-to-date and accurate.
  • Provide cover for delayed tasks due to holidays and sick leave, and take on ad-hoc duties as required by the Service Desk Manager.

Requirements: To be successful in this role, you should have experience in telephone operation within a professional environment. Experience working in a support services team, service company, or call center environment is desirable. You must possess excellent communication skills, be self-motivated, and enthusiastic about delivering exceptional customer service.

Salary and Benefits: The estimated salary for this position is £25,000 - £32,000 per annum, depending on your experience. This role offers opportunities to grow within the company, with full training provided and the potential for future advancement.

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