Facilities Infrastructure Specialist

4 weeks ago


Reading, Reading, United Kingdom Xact Placements Ltd Full time
About Xact Placements Ltd: Our company provides top-tier Facilities Infrastructure Services, empowering organisations to focus on their core business activities. We pride ourselves on delivering excellence in every aspect of our work.

The Job: As a Service Desk Operator, you'll be working closely with a small but dynamic team to provide essential support to clients across the UK. Your main responsibilities will include handling inquiries via phone and email, coordinating facilities services, and managing supplier relationships.

Main Responsibilities:
  • Respond to customer calls and emails with professionalism and courtesy, addressing all inquiries promptly.
  • Assist the Service Desk Manager with reactive requests, quotes, and scheduled tasks, ensuring seamless service delivery.
  • Instruct suppliers to carry out work, monitor their progress, and manage event closure details.
  • Utilise management systems and other applications to track and manage service requests, ensuring accurate information.

Salary Estimate: £22,500 - £25,000 per annum, depending on experience.

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