Service Desk Support Specialist
15 hours ago
About the Role: We are seeking a highly motivated and organised Service Desk Support Specialist to join our small but dynamic team. As the first point of contact for clients, you will handle inquiries via phone and email, coordinate facilities services, and manage supplier relationships.
Main Responsibilities:
- Coordinate facilities services, including managing supplier relationships and ensuring clients receive the highest level of service.
- Assist the Service Desk Manager with reactive requests, quotes, and scheduled tasks, ensuring seamless service delivery.
- Utilise the Management System and other necessary applications to track and manage service requests.
Skills and Qualifications: To succeed in this role, you should have experience in telephone operation within a professional environment. A background in Facilities Management or Support Services is a plus. You must possess excellent communication skills, be self-motivated, and enthusiastic about delivering exceptional customer service.
What We Offer: This role offers opportunities to grow within the company, with full training provided and the potential for future advancement. The estimated salary for this position is £23,000 - £30,000 per annum, depending on your experience.
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