Service Desk Coordinator

1 day ago


Reading, Reading, United Kingdom Xact Placements Ltd Full time
A Career Opportunity in Facilities Support

Xact Placements Ltd is seeking a skilled Service Desk Operator to join our team. As a key member of our dynamic team, you will provide essential support to clients across the UK.

Job Overview:

This role involves being the first point of contact for customers and suppliers, handling inquiries via phone and email. You will assist the Service Desk Manager with reactive requests, quotes, and scheduled tasks, ensuring seamless service delivery.

Responsibilities:
  • Respond to customer inquiries: Answer customer calls and emails with professionalism and courtesy.
  • Coordinate services: Assist with reactive requests, quotes, and scheduled tasks.
  • Manage supplier relationships: Instruct suppliers to carry out work and monitor their progress.
  • Utilise management systems: Track and manage service requests using the Management System.

We offer a competitive salary package including an estimated annual salary of £30,000 - £40,000 depending on experience.



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