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Help Desk Professional

2 months ago

Reading, Reading, United Kingdom XPS Pensions Group Full time
Company Overview
XPS Pensions Group is an award-winning pensions consultancy with a strong focus on customer satisfaction and employee well-being. With over 1600 staff across the UK, we provide innovative solutions to help individuals achieve their retirement goals.

Salary
The successful candidate will receive a competitive salary of £32,000 per annum, reflecting our commitment to attracting and retaining top talent. In addition, you will be eligible for a discretionary bonus scheme, holiday trading, and a range of flexible benefits.

Job Description
We are seeking an experienced IT Service Desk Analyst to join our team in Reading. As a key member of our support team, you will provide exceptional customer service, troubleshoot technical issues, and work collaboratively with colleagues to deliver high-quality solutions.

Required Skills and Qualifications
To succeed in this role, you will need:
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Aptitude for learning new technologies and procedures
  • Experience providing hands-on and remote IT support
  • Windows 10 administration and Office365 problem-solving skills

Benefits
XPS Pensions Group offers a comprehensive benefits package, including:
  • 25 days annual leave
  • Pension plan and life assurance
  • Employee assistance programme and access to a qualified GP
  • Cycle-to-work scheme and tech scheme

What We Offer
In return for your hard work and dedication, we offer a supportive and inclusive work environment, opportunities for professional growth and development, and a chance to make a real difference in people's lives.