Customer Success Specialist

3 weeks ago

Reading, Reading, United Kingdom Aspen Technology Full time

The driving force behind AspenTech's success is the people who work here. Our aspiration, desire, and ambition to continually find a better way are qualities you'll experience in many ways — from career development programs to community service projects to social events that foster fun and relationship building across our global community.

The Role

We're looking for a passionate and experienced individual with a chemical engineering background to support a portfolio of E&C, Oil and Gas, and PetroChemical customers in their use of our industry software products.

The successful applicant will achieve this by defining and executing Adoption plans to enable customers to adopt and sustain the usage of our products and solutions.

Customer Success Specialists must align our success with customer business initiatives by possessing an unrivalled sense of autonomy, ownership, and dedication to helping each customer increase their maturity in the adoption of our products.

Your Impact
  1. Own the adoption and renewal results for a portfolio of medium-sized accounts.
  2. Deliver business impact and innovation to a customer's business by truly understanding their key business issues and opportunities.
  3. Build and nurture relationships with key stakeholders across multiple accounts to solidify our partnership and commitment to the customer while penetrating the account deeper.
  4. Understand the customers' business environment, challenges, and opportunities, and align AspenTech's initiatives with the customers' business initiatives, ultimately aligning AspenTech's success to the customers' success.
  5. Provide proactive customer contact and occasional customer visits to perform Business Reviews, to improve relationship and plan with customers to help them meet their productivity objectives through the use of our products and services.
  6. Collaborate internally with sales account managers, solution consultants, implementation, and support teams, and product management groups to develop and execute Adoption plans and initiate renewal and expansion opportunities to generate new revenue.
  7. Ability to effectively facilitate and lead cross-functional teams and resources; manage both with and without organization authority.
  8. Deliver high-level product insight and strategy advice for sales enablement, communication, and training initiatives.
  9. Uncover and mitigate any risk that threatens your Customers' growth, satisfaction, or renewal; conceive and execute risk mitigation plans by utilizing all available AspenTech resources.
  10. Responsible for nurturing assigned account base into long-term partnerships while increasing customer usage and adoption of solutions.
What You'll Need
  1. Bachelor's Degree in Chemical Engineering or similar engineering degree.
  2. Minimum of 4+ years of professional experience working in the Engineering and Construction, Oil and Gas sector, or PetroChemicals sectors of the process industries and in Pre-Sales, Consulting, Customer Relationship Management, or Program Management preferred. University experience may be considered.
  3. Experience of working with middle and senior management levels.
  4. Proven ability to effectively facilitate and lead cross-functional teams and resources.
  5. Exceptional business acumen with a firm grasp of how business works, including sales, consultative, problem-solving, and issue resolution skills.
  6. Fluent English speaker, second language desirable (Spanish, Italian, French, German).
  7. Knowledge of AspenTech Engineering or Manufacturing Suite products (or similar software suites in the process industries) desirable.
  8. Limited travel.

  • Customer Success Manager

    4 weeks ago

    Reading, Reading, United Kingdom Specialist Recruit Full time

    Customer Success ManagerJoin our team at Specialist Recruit as we seek an experienced Customer Success Manager to drive growth and retention for our clients. As a key member of our team, you will be responsible for building and maintaining long-term relationships with our clients, identifying opportunities for growth, and delivering exceptional customer...

  • Customer Success Manager

    4 weeks ago

    Reading, Reading, United Kingdom Specialist Recruit Full time

    Customer Success ManagerJoin our team at Specialist Recruit as we seek an experienced Customer Success Manager to drive growth and retention for our clients. As a key member of our team, you will be responsible for building and maintaining long-term relationships with our clients, identifying opportunities for growth, and delivering exceptional customer...

  • Customer Success Manager

    4 weeks ago

    Reading, Reading, United Kingdom SPECIALIST RECRUIT LIMITED Full time £35,000 - £40,000

    Customer Success ManagerAt Specialist Recruit Limited, we are seeking an experienced Customer Success Manager who is customer-oriented with a drive to achieve goals and maintain a great customer experience. The ideal candidate will be able to listen to customers to understand their goals and concerns, suggest forward-thinking ideas to promote their services,...

  • Customer Success Manager

    3 weeks ago

    Reading, Reading, United Kingdom SPECIALIST RECRUIT LIMITED Full time

    Job DescriptionAt SPECIALIST RECRUIT LIMITED, we are seeking an experienced Customer Success Manager who is customer-oriented with a drive to achieve goals and maintain a great customer experience. The ideal candidate will be able to suggest forward-thinking ideas to promote our services, current and new, and work closely with our customers to understand...

  • Customer Success Manager

    2 weeks ago

    Reading, Reading, United Kingdom Seequent Full time

    Customer Success ManagerAt Seequent, we're dedicated to helping our customers succeed in their subsurface endeavors. As a Customer Success Manager, you'll play a pivotal role in ensuring our clients derive maximum value from our products and services.Your primary responsibility will be to develop and maintain strong relationships with our customers,...

  • Customer Success Manager

    1 month ago

    Reading, Reading, United Kingdom Barracuda Full time

    Customer Success Manager - EMEA and APACBarracuda is seeking a seasoned Customer Success Manager to lead and manage our international customer success teams in EMEA and APAC regions. As a key member of our global customer success leadership team, you will be responsible for driving customer satisfaction and retention while collaborating with cross-functional...

  • Customer Success Manager

    1 month ago

    Reading, Reading, United Kingdom Barracuda Full time

    Customer Success Manager - EMEA and APACBarracuda is seeking a seasoned Customer Success Manager to lead and manage our international customer success teams in EMEA and APAC regions. As a key member of our global customer success leadership team, you will be responsible for driving customer satisfaction and retention while collaborating with cross-functional...

  • Customer Success Manager

    3 weeks ago

    Reading, Reading, United Kingdom Seequent Full time

    Customer Success ManagerSeequent is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our customers, ensuring they derive maximum value from our subsurface software solutions.Key Responsibilities:Develop and execute customer...

  • Customer Success Manager

    3 weeks ago

    Reading, Reading, United Kingdom Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Customer Success Manager

    3 weeks ago

    Reading, Reading, United Kingdom Seequent Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Seequent. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our customers, ensuring they derive maximum value from our products and services.Key ResponsibilitiesWork closely with customers to understand...

  • Customer Success Professional

    4 weeks ago

    Reading, Reading, United Kingdom Skill Dynamics Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Manager. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and ensuring exceptional customer experiences.Key Responsibilities• Develop...

  • Customer Success Professional

    4 weeks ago

    Reading, Reading, United Kingdom Skill Dynamics Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Manager. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and ensuring exceptional customer experiences.Key Responsibilities• Develop...

  • Customer Success Manager

    3 weeks ago

    Reading, Reading, United Kingdom Seequent Full time

    About the RoleSeequent is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our clients, ensuring they derive maximum value from our subsurface software solutions.Key ResponsibilitiesWork closely with clients to understand their...

  • Customer Success Manager

    3 weeks ago

    Reading, Reading, United Kingdom Seequent Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Seequent. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our clients, ensuring they derive maximum value from our subsurface software solutions.Key ResponsibilitiesWork closely with clients to understand...

  • Customer Success Manager

    3 weeks ago

    Reading, Reading, United Kingdom eflow Global Full time

    Job DescriptionAt eflow Global, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for managing and nurturing relationships with our clients.The ideal candidate will have a proven track record of success in customer success or client relationship management, with excellent...

  • Customer Success Manager

    2 months ago

    Reading, Reading, United Kingdom Aspen Technology Full time

    About the RoleThe Customer Success Manager is a key member of our team, responsible for building and maintaining strong relationships with our customers to ensure their success and satisfaction with our solutions.Key ResponsibilitiesOwn the customer experience, journey, and renewal results for assigned accounts.Focus on customer intimacy and deliver business...

  • Customer Success Manager

    2 months ago

    Reading, Reading, United Kingdom Aspen Technology Full time

    About the RoleThe Customer Success Manager is a key member of our team, responsible for building and maintaining strong relationships with our customers to ensure their success and satisfaction with our solutions.Key ResponsibilitiesOwn the customer experience, journey, and renewal results for assigned accounts.Focus on customer intimacy and deliver business...

  • Customer Success Manager

    4 weeks ago

    Reading, Reading, United Kingdom Skill Dynamics Full time

    Purpose:You will be responsible for retaining and growing customers from the onboarding phase through to annual renewal by building and maintaining long-term, trust-based relationships and identifying new business opportunities. You will collaborate with cross-functional, global internal teams to enhance the customer experience and negotiate new terms and...

  • Customer Success Professional

    3 weeks ago

    Reading, Reading, United Kingdom eflow Global Full time

    Company Overvieweflow Global is a leading provider of Regtech cloud solutions to Investment firms. Our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.We are expanding globally with the vision to become the #1 partner for investment and trading compliance across the UK, EMEA and North America. As part...

  • Customer Success Strategist

    2 weeks ago

    Reading, Reading, United Kingdom Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...