Customer Success Manager

2 weeks ago


Reading, Reading, United Kingdom Seequent Full time

About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Seequent. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our customers, ensuring they derive maximum value from our products and services.

Key Responsibilities

  • Work closely with customers to understand their needs and provide tailored solutions to meet their objectives.
  • Develop and implement customer success plans to drive adoption and retention of our products.
  • Provide technical expertise and support to customers, ensuring they are able to get the most out of our software.
  • Collaborate with cross-functional teams to identify and pursue new business opportunities.
  • Monitor customer satisfaction levels and work to improve outcomes and perceptions.

Requirements

  • 3+ years of experience in a customer-facing role, preferably in a technology environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
  • High level of accuracy and attention to detail, with the ability to work in a fast-paced environment.
  • Strong analytical skills, with the ability to translate data into insights and drive business outcomes.
  • Experience working with complex technology customers, with a strong understanding of geotechnical solutions.

What We Offer

  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Flexible work arrangements, including hybrid work model.

Why Join Us

At Seequent, we are passionate about helping our customers succeed in their endeavors. We believe in fostering a culture of inclusion and diversity, and we are committed to creating a workplace that is welcoming and supportive of all employees. If you are a motivated and results-driven individual who is passionate about customer success, we encourage you to apply for this exciting opportunity.



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