Customer Success Manager
4 weeks ago
About Seequent
Seequent is a world-leading subsurface software company that helps create a better understanding of the earth to ensure a better world for all. We build innovative software solutions that connect teams, tools, and data to transform how geo-professionals work.
Our customers in over 100 countries work to develop mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure.
As a Customer Success Manager at Seequent, you will play a critical role in developing customer relationships that promote product or solution usage, retention, and loyalty. You will work closely with allocated client accounts to ensure client satisfaction with the products and services they have received and to immediately act on any areas of improvement.
Key Responsibilities- Develop and share a basic knowledge of the wider Seequent subsurface software portfolio to spot opportunities to make our clients more successful in meeting their objectives.
- Confident and organized, you put the client at ease with your clear communication and interaction skills.
- Drive success of the solution within the account.
- Summarize support tickets received and their status in your account review.
- Build a trusted relationship with the client account and seek to expand your relationships to other users, teams, and projects.
- Identify opportunities for clients to act as Seequent advocates.
- Coordinate getting the right people in the room to support customers' needs.
- Become competent with usage and usability of our core solutions for your accounts.
- Positively contribute to the region's user and revenue growth expectations.
- Build trust-worthy relationships through appropriate product solutions and technical expertise.
- Be recognized as a product expert and as a trusted source of how and why users use our solutions.
- Educated to degree level, preferred but not essential.
- Experience working with and managing stakeholders and customers in a technology environment.
- A high level of accuracy and attention to detail is required.
- Excellent communication and interpersonal skills across digital channels and face-to-face on occasion.
- Flexible approach, able to operate effectively with uncertainty and change.
- Driven, self-motivated, enthusiastic, and with a 'can do' attitude.
- 3+ years in a Customer Success, Relationship Management, Account Management, and/or a Ground Investigation or Geological background, familiar with the client challenges and a proven interest in applying digital tools to advance the industry.
We offer a competitive compensation package, reviewed regularly, plus the option to join our Employee Stock Purchase Plan and RRSP savings plan. We also provide a health benefits package, generous vacation, fully subsidized subscription to Headspace, regular wellness webinars, and 24/7 EAP access to support employee wellbeing.
We believe in promoting from within and offer access to a wealth of training resources. We also attend events to increase your knowledge and understanding and the sharing of knowledge.
We are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process, please let us know and we will work with you to meet your needs.
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