Customer Success Manager

3 weeks ago


Reading, Reading, United Kingdom Seequent Full time
Customer Success Manager

At Seequent, we're dedicated to helping our customers succeed in their subsurface endeavors. As a Customer Success Manager, you'll play a pivotal role in ensuring our clients derive maximum value from our products and services.

Your primary responsibility will be to develop and maintain strong relationships with our customers, understanding their needs and providing tailored solutions to meet their goals. You'll work closely with our sales team to identify new business opportunities and collaborate with our product development team to gather feedback and inform product roadmaps.

As a Customer Success Manager, you'll be the primary point of contact for our customers, providing exceptional customer service and support to ensure their success. You'll also be responsible for identifying and communicating customer needs to internal stakeholders, driving business growth and revenue through strategic account planning and management.

We're looking for a highly organized and self-motivated individual with a strong background in customer success, account management, or a related field. You'll have excellent communication and interpersonal skills, with the ability to build strong relationships with customers, internal stakeholders, and cross-functional teams.

Key responsibilities include:
* Developing and executing strategic account plans to drive business growth and revenue
* Building and maintaining strong relationships with customers, internal stakeholders, and cross-functional teams
* Identifying and communicating customer needs to internal stakeholders
* Providing exceptional customer service and support to ensure customer success
* Collaborating with the sales team to identify new business opportunities
* Gathering feedback from customers and informing product roadmaps

If you're a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.

About Seequent

Seequent is a world-leading provider of subsurface software, helping customers make better decisions and drive business success. We're committed to innovation, customer satisfaction, and employee well-being, and we're looking for talented individuals to join our team.



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