Customer Experience Ambassador

3 days ago


Reading, Reading, United Kingdom JoJo Maman Bébé Full time

At JoJo Maman Bébé, we're passionate about delivering exceptional customer experiences. As a Customer Experience Ambassador, you'll be the face of our brand, providing unparalleled service to our customers.

We're seeking an individual who shares our commitment to creating a welcoming and inclusive environment for all. Your primary responsibility will be to provide top-notch customer care, ensuring that every interaction leaves a lasting impression.

We pride ourselves on being a B Corp company, prioritizing people and planet above profit. Our values are deeply ingrained in everything we do, and we're looking for someone who embodies these principles.

This role requires strong communication skills, empathy, and the ability to work independently. You'll need to be comfortable handling diverse situations, from assisting with product knowledge to preparing Omni-Channel orders.

A typical day may involve:

  • Guiding customers through our vast product range
  • Liaising with colleagues to ensure seamless order processing
  • Developing your knowledge of our products through digital learning platforms
  • Fostering a positive store environment, adhering to high standards of cleanliness and organization

In exchange for your dedication, we offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. Plus, enjoy a range of benefits, including additional holiday time, contributory pension scheme, cycle-to-work scheme, and access to our fabulous social events.

If you're passionate about delivering exceptional customer experiences and align with our values, we'd love to hear from you.



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