Customer Experience Representative

3 weeks ago


Reading, Reading, United Kingdom VERA Security, Inc. Full time

Grosvenor Casinos is on a journey to become the UK's most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, relax, and enjoy great food and entertainment.

Why Join Us?
  • We're committed to delivering exceptional customer experiences, making us a leader in the industry.
  • As an F&B Host, you'll be part of a talented team, working together to create memorable experiences for our guests.
  • We're passionate about investing in our people, providing opportunities for growth and development.
Responsibilities
  • You'll greet and entertain our customers, creating a warm and welcoming atmosphere.
  • Familiarity with current promotions and products will enable you to make informed recommendations, enhancing the customer experience.
  • Proactive service delivery, combined with a passion for quality, will ensure customers receive exceptional service.
  • Aware of daily/weekly targets, you'll contribute positively towards achieving them, driving business success.
  • A friendly and enthusiastic demeanor will be essential in responding to customer requests, promoting a positive and efficient service culture.
  • Stock replenishment will be critical in ensuring customers have access to products at all times.

Salary: £24,500 - £29,000 per annum.



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