Customer Experience Representative
3 weeks ago
Grosvenor Casinos Limited is dedicated to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a vital role in creating lasting impressions and building loyalty among our guests. This dynamic role requires a natural people person, a problem solver, and a perfectionist who thrives in a fast-paced environment.
The compensation package includes a competitive salary of £27,500 per annum, dependent on experience, and a comprehensive suite of benefits, including meal allowances and entertainment passes.
Your Key Accountabilities:- Engage with guests, anticipating their needs and exceeding their expectations.
- Provide accurate information about products and services, showcasing your product knowledge.
- Identify and resolve customer complaints promptly, demonstrating empathy and professionalism.
- Foster strong relationships with colleagues, promoting teamwork and collaboration.
- Excellent communication and interpersonal skills, with a proven ability to build rapport with customers.
- Experience in a customer-facing role, preferably in the hospitality industry.
- A flexible approach to working hours, including evening and weekend shifts.
- A passion for delivering world-class customer experiences.
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Customer Experience Representative
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