Customer Service Representative

1 day ago


Reading, Reading, United Kingdom eflow Global Full time
About the Job

We are looking for a Customer Service Representative to join our team at eflow Global. This role offers an excellent opportunity to develop your customer service skills and work in a dynamic environment.

As a Customer Service Representative, you will be responsible for providing technical assistance and support to our clients, addressing their inquiries, troubleshooting issues, and ensuring a seamless user experience.

You will work closely with internal teams, including Development, Customer Success, and Onboarding, to identify and resolve software bugs and issues. Additionally, you will assist in the creation and maintenance of support documentation, including FAQs and troubleshooting guides.

The ideal candidate will have a Bachelor's degree in Information Technology or a related field, with previous experience in a technical support or customer service role. You should have excellent communication skills, both written and verbal, and be able to convey technical concepts clearly and concisely.

We offer a competitive salary of $65,000 per annum, commensurate with experience, to work in a fast-paced environment and prioritize multiple tasks effectively.



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