Customer Service Representative

4 days ago


Reading, Reading, United Kingdom Xact Placements Limited Full time
Job Overview
Xact Placements Limited is seeking a highly skilled Customer Service Representative to join their team. This role offers a unique opportunity to work with a dynamic organization that provides top-tier Facilities Infrastructure Services.

About the Role
The successful candidate will be responsible for providing exceptional customer service, handling inquiries via phone and email, and coordinating facilities services. As a key member of the team, you will assist the Service Desk Manager with reactive requests, quotes, and scheduled tasks, ensuring seamless service delivery. The ideal candidate will have experience in telephone operation within a professional environment and possess excellent communication skills.

Key Responsibilities
• Handle customer inquiries via phone and email
• Coordinate facilities services and manage supplier relationships
• Assist the Service Desk Manager with reactive requests, quotes, and scheduled tasks
• Provide cover for delayed tasks due to holidays and sick leave

Benefits
Xact Placements Limited offers a competitive salary of £25,000 - £30,000 per annum, depending on experience. In addition, you will receive full training on facilities and systems, as well as opportunities for career growth and development. The company is committed to providing a supportive and dynamic work environment, making it an ideal choice for those looking to start or advance their careers.

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