Customer Service Representative

7 days ago


Reading, Reading, United Kingdom Thames Water Full time
Job Description

We are seeking a highly motivated Customer Incident Responder to join our team in the Thames Valley region. The successful candidate will be responsible for ensuring customers receive alternative supplies with a smile when their taps are not flowing.

This is an exciting opportunity to work in a dynamic environment at the heart of our customer incident response. As a Customer Incident Responder, you will be based out of one of our many sites across London and the Home Counties, with regular travel required throughout the region.

Your Key Responsibilities:

  • Supporting small and large incidents by distributing bottled water directly to our vulnerable and non-vulnerable customers.
  • Setting up, supporting/managing bottled water stations.
  • Developing site-specific arrangements for key stakeholders (ie hospitals, Prisons, schools).
  • Provide support to our customer response during incidents.
  • Communicate effectively with colleagues & customers to ensure smooth delivery operations.
  • Driving a company-provided van by road traffic legislation at all times.
  • Maintain the vehicle in good condition and report any issues promptly.
  • When not at an incident, you'll carry out a range of customer-focused duties, many of which will help us be as prepared as we can be for any incidents that may arise.

Your Skills and Qualifications:

  • Ability to meet physical demands of the role e.g. manual handling.
  • A full valid UK driving license & be a confident driver.
  • To be flexible according to service demands.
  • Be a strong and clear communicator and deliver our values.
  • There is a degree of lone working so the ability to work on your own is required.
  • Ability to work outside in all conditions.
  • Previous customer service experience desirable.
  • An understanding of IT applications. (although full training will be provided)
  • Be a team player and support co-workers.

What's in it for you?

This is a perfect opportunity for people looking for a challenging, yet busy and exciting role. The salary for this position is £23,000 per annum increasing to £28,000 with experience and skills. In addition, you will receive 24 days holiday per year increasing to 28 with the length of service, overtime opportunities, uniform provided, contributory pension, personal medical assessments, and a wider benefits scheme including our benefits hub.



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