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Customer Service Representative for Natural Pet Food

1 month ago


Reading, Reading, United Kingdom Pets Corner UK Full time
About Pets Corner UK

Pets Corner UK is an award-winning family-run business dedicated to providing exceptional customer service and offering a wide range of natural pet food products.

Job Summary

We are seeking a skilled Customer Service Representative to join our team in Reading North. This role involves delivering outstanding customer experiences, assessing customers' needs, and recommending our products and services.

Key Responsibilities
  • Provide exceptional customer service, ensuring every interaction exceeds customer expectations
  • Assess customers' needs, recommend suitable products, and provide expert advice on pet nutrition and care
  • Maintain high standards of product presentation, stock levels, and cleanliness within the store
  • Stay up-to-date with pricing, promotions, and merchandising to ensure accurate product information and effective sales techniques
Requirements
  • A genuine interest in Pets Corner's vision, values, and products
  • A confident, positive, and helpful approach to customer interactions
  • Strong customer focus with a desire to build strong relationships with customers and their pets
  • The ability to naturally engage with customers and provide tailored solutions
  • A thirst for continued training and development to enhance skills and knowledge
  • The drive and determination to work effectively as part of a busy team and under own initiative
Benefits
  • An extensive training and development plan with over 900 training documents and dedicated Academy classroom sessions
  • A bonus scheme for all members of our team
  • Holiday entitlement of up to 28 days
  • Staff discount on accessories, food, and services
  • Tools and support for managing mental, physical, and emotional wellbeing
Estimated Salary

£25,000 - £30,000 per annum, depending on experience