Customer Service Representative
3 weeks ago
We are seeking a motivated and customer-focused individual to join our team as a Sales Assistant at WHSmith's Reading Rail store.
About the RoleThis is a permanent, full-time position requiring a minimum of hours per week. The successful candidate will be required to work a flexible shift pattern, including weekends.
Key Responsibilities- Providing Exceptional Customer Service: Deliver an exceptional customer experience by being approachable, knowledgeable, and responsive to customers' needs.
- Stock Replenishment and Store Maintenance: Ensure all areas of the store remain tidy and inviting for customers to shop by carrying out stock replenishment tasks.
- Visual Merchandising and Display: Meet high standards of display and visual merchandising to help customers find products easily.
- Teamwork and Support: Be part of a team and support colleagues in achieving sales targets and providing excellent customer service.
To be successful in this role, you will need:
- A Passion for Customers: A genuine passion for delivering an exceptional customer experience and ensuring customer satisfaction.
- Excellent Communication Skills: Confident communication skills to effectively communicate with colleagues and customers.
- Motivation and Adaptability: A motivated and adaptable individual who can meet company requirements and goals.
As a valued member of our team, you can look forward to:
- Competitive Salary: A competitive salary up to £19,000 per annum, depending on experience.
- Pension Scheme: Participation in our pension scheme to ensure your financial security in retirement.
- Paid Annual Leave: Enjoy paid annual leave to relax and recharge.
- Employee Discounts: Take advantage of employee discounts on various products and services.
- Employee Assistance Programme: Access to our Employee Assistance Programme for support with wellbeing, physical, mental, or financial.
WHSmith has a rich heritage and continues to grow, particularly in airports, hospitals, rail stations, and motorway services. Our aim is to offer our products to everyone on any life's journey. We pride ourselves on being an inclusive employer, welcoming colleagues to be themselves with us.
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