Strategic Client Services Director

3 weeks ago

London, Greater London, United Kingdom EVERSANA Company Full time
Job Description

Eversana Intouch is a leading global healthcare agency serving the life sciences and pharmaceutical industries. We provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers.

As a VP, Client Services, you will provide strategic guidance in developing, delivering, and leading tactical integrated marketing plans and other complex projects for clients. You will be an extension of the client team, addressing concerns while identifying incremental opportunities.

Key Responsibilities:

  1. Deliver medical communications services in Europe.
  2. Participate in vision setting for the client business, ensuring execution through day-to-day delivery of work.
  3. Work closely with Eversana-Intouch Healthware strategic leadership and US medical communications colleagues to deliver best-in-class and regionally appropriate services and solutions.
  4. Establish cross-collaboration with internal teams and agency partners, and foster sound relationships internally.
  5. Work closely with BD leadership in Europe to represent MedComms offerings for new business.
  6. Ensure health in the client relationship in and beyond the assigned medical communications (medical affairs or medical education promo team).
  7. Provide clients with research, analytical metrics, and strategic insight to facilitate recommendations for effective solutions.
  8. Oversee the delivery and financial impact on budget, and brand target goals and objectives with the client.
  9. Provide strategic leadership for yearly brand planning.
  10. Ultimately accountable to the senior level client in partnership with Eversana-Intouch management working together to maintain relationships and address needs, concerns, and escalation as necessary.
  11. Oversee and lead the development of the entire campaign from start-up to project plans.
  12. Research, develop, and collaborate with Account Directors, agency departments, and partners to continuously develop the integrated solutions offering from Eversana Intouch.

Expectations of the Job:

Travel (domestic and international).

Qualifications:

  1. Strong and applied understanding of operational delivery of compliant medical communications solutions in Europe.
  2. Strong experience in medical communications supporting medical affairs and/or medical education pharma clients.
  3. Strong experience in directing content development efforts, HCP advocacy, and peer-to-peer educational programming across channels.
  4. Strong strategic planning, brand planning, pharmaceutical product life cycle management, and understanding of digital project development.
  5. Native/fluent English a must, additional languages welcome.
  6. Demonstrate accuracy in reviewing junior team-developed scopes.
  7. Demonstrate accountability for financial tracking and management of client budgets and communicating with client teams and senior leadership.
  8. Own and lead monthly budget reconciliation and forecasting efforts.
  9. Able to collaborate and effectively manage at all levels and functions internally, and externally with clients and agency partners.
  10. Demonstrate leadership and mentoring skills, including assisting broader account team with junior account staff team development.
  11. Able to create strategic and tactical recommendations decks and lead/facilitate presentations.
  12. Big picture thinker with an understanding of client business and long-term goals.
  13. Demonstrate problem-solving skills.
  14. Exhibit leadership and strong mentoring skills.
  15. Demonstrate grace under pressure.
  16. Think critically and proactively guide the team to de-escalate and create a clear path forward.

Preferred Qualifications:

  1. Bachelor's and/or master's degree ideally in communication/marketing, economy, biology/pharmacy, and/or another scientific pathway.
  2. Approximately 8-12 years of related industry experience: client-side brand team, consultative, medical communications, medical affairs, or promo medical education agency or division of advertising agency and/or pharmaceutical experience.
  3. Expertise in digital, media, and technology marketing.
  4. Proven results with managing scientific communications programs from scientific platform through to peer-to-peer communications.
  5. Proven leadership and mentoring skills (guiding a large team and multiple clients); Responsible for account staff team development.

Our Cultural Beliefs:

  1. Patient Minded: I act with the patient's best interest in mind.
  2. Client Delight: I own every client experience and its impact on results.
  3. Take Action: I am empowered and empower others to act now.
  4. Grow Talent: I own my development and invest in the development of others.
  5. Win Together: I passionately connect with anyone, anywhere, anytime to achieve results.
  6. Embrace Diversity: I create an environment of awareness and respect.
  7. Communication Matters: I speak up to create transparent, thoughtful, and timely dialogue.
  8. Own It: I hold myself and others accountable for results.

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