Hotel Guest Service Representative

5 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aimbridge Hospitality Full time

About Aimbridge Hospitality

Aimbridge Hospitality EMEA is a leading hospitality company that oversees a portfolio of over 1,600 hotels and resorts worldwide. We partner with prominent brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels, to deliver exceptional guest experiences.

What We Offer

  • Competitive Benefits Package
    • Hotel discounts portfolio-wide, with staff rates and up to 50% discount on food and beverage and spa.
    • Wagestream, allowing you to stream up to 40% of your pay as you earn it and set automatic savings to support your financial well-being.
    • 24/7 access to our employee assistance program.
    • Career and lifestyle breaks, enabling you to take time off for key life events.
    • Volunteer days, up to two days per year to support a charity of your choice.
    • Paid breaks.

About the Role

As a Guest Service Assistant, you will be the first point of contact for our guests, welcoming them from around the world with a friendly smile and exceptional service. Your duties will include:

  • Hotel reception, including check-in and check-outs.
  • Preparing and serving food and drinks.
  • Bar service.
  • Cleaning duties overnight while guests are sleeping.

You will work closely with your team members to ensure a smooth and efficient shift, delivering the best possible guest experience every time. Based in the Hampton by Hilton Newcastle, you will be part of a team of passionate individuals who prioritize delivering exceptional service.

Requirements

  • Passion for providing an exceptional guest experience and living through our brand standards.
  • Flexibility to work any of our 8 or 12-hour shifts between 7pm and 7am across any day of the week.
  • Bags of personality and a real flair for hospitality.


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