Hotel Operations Manager

6 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Maldron Newcastle Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at The Maldron Newcastle. As a key member of our hotel management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest service and maintaining high standards of quality and customer satisfaction.

Key Responsibilities
  • Hotel Operations: Oversee the smooth operation of the hotel, including front desk, housekeeping, food and beverage, and maintenance.
  • Guest Service: Anticipate and meet the needs of our guests, ensuring their stay is comfortable and enjoyable.
  • Quality and Standards: Ensure that all hotel facilities and services meet the highest standards of quality and cleanliness.
  • Team Management: Supervise and motivate a team of hotel staff, providing guidance and support to ensure excellent customer service.
  • Problem Resolution: Respond promptly and professionally to guest complaints and concerns, resolving issues in a fair and timely manner.
Requirements
  • Experience: Previous supervisory experience in a hotel or hospitality environment.
  • Skills: Excellent customer service skills, ability to work well under pressure, and strong communication and problem-solving skills.
  • Education: Relevant qualifications in hospitality or a related field.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career advancement and professional development.
  • Collaborative Team Environment: A supportive and collaborative team environment.


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