Night Auditor Duty Manager

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sandman Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced Night Auditor Duty Manager to join our team at the Sandman Hotel Group. As a key member of our hotel operations team, you will be responsible for ensuring the smooth and efficient operation of our hotel during the night shift.

Key Responsibilities
  • Guest Services: Provide exceptional customer service to guests, ensuring their needs are met and exceeded.
  • Front Desk Operations: Manage guest arrivals and departures, handle reservations, and process payments.
  • Cash Handling: Reconcile payments, revenue streams, and close out business day procedures.
  • Team Leadership: Supervise and lead the night shift team, making decisions and taking charge of situations as needed.
  • Hotel Security: Ensure the security and safety of guests and staff, reporting any incidents or concerns.
  • Communication: Maintain effective communication with the day shift team, management, and other departments.
Requirements
  • Experience: Proven experience in a similar role, preferably in a hotel environment.
  • Skills: Excellent customer service skills, strong communication and leadership skills, and the ability to work well under pressure.
  • Education: High school diploma or equivalent required, degree in hospitality or a related field preferred.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Team Environment: A dynamic and supportive team environment.

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