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Hotel Guest Service Representative
2 months ago
**About Us**
Aimbridge Hospitality EMEA is a leading hospitality company that oversees a portfolio of over 1,600 hotels and resorts worldwide. We partner with prominent brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels.
**What We Offer**
As a valued member of our team, you will have access to a range of benefits, including:
- **Hotel Discounts**: Enjoy staff rates and up to 50% discounts on food, beverages, and spa services across our portfolio.
- **Wagestream**: Stream up to 40% of your pay as you earn it and set automatic savings to support your financial well-being.
- **Employee Assistance Program**: Access 24/7 support for your personal and professional needs.
- **Career and Lifestyle Breaks**: Take time off for key life events and prioritize your well-being.
- **Volunteer Days**: Enjoy up to two days per year to support a charity of your choice.
- **Paid Breaks**: Take regular breaks to recharge and refocus.
**A Day in the Life**
As a Guest Service Assistant (Night Shift), you will be the first point of contact for our guests, welcoming them with a friendly smile and exceptional service. Your duties will include:
- **Hotel Reception**: Handle check-ins and check-outs with efficiency and professionalism.
- **Food and Beverage Service**: Prepare and serve food and drinks to our guests.
- **Bar Service**: Provide exceptional service to our guests in the bar area.
- **Cleaning Duties**: Maintain a clean and comfortable environment for our guests during the night shift.
**What We're Looking For**
We require a team player who is passionate about delivering exceptional guest experiences and living our brand standards. You will need to be flexible and able to work a variety of shifts, including 8 and 12-hour shifts between 7pm and 7am, across any day of the week. If you have a flair for hospitality and a positive attitude, we encourage you to apply.
