Head of Guest Experience

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Dakota Newcastle Full time

About the Role

We are seeking a highly skilled and experienced Head of Guest Experience to join our team at Dakota Newcastle. As a key member of our hotel team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our guests is memorable and tailored to their individual needs.

Key Responsibilities

  • Provide warm and welcoming service to all guests, ensuring that their stay with us is enjoyable and stress-free.
  • Work closely with the reception team to ensure seamless check-in and check-out processes.
  • Manage the valet parking service, ensuring that guest cars are parked and retrieved efficiently and safely.
  • Develop and maintain relationships with local businesses and attractions, providing guests with insider knowledge and recommendations.
  • Lead and manage a team of concierges, providing guidance and support to ensure that they are equipped to deliver exceptional guest experiences.
  • Monitor and evaluate guest feedback, making recommendations for improvements to our services and facilities.

About Dakota Newcastle

Dakota Newcastle is a luxurious hotel located in the heart of the city, offering stunning views and exceptional service. We are part of a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasseries, and upscale cocktail bars. Our team is passionate about delivering attentive and genuine guest service, and we are committed to providing a unique and memorable experience for every guest.

What We Offer

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including 40% off stays at any Dakota hotel, 25% off drinks and dining at any Dakota hotel, and access to our Employee Assistance Program.
  • Ongoing training and development opportunities, including access to our Learning Management System and opportunities to undertake internal and external training courses.
  • A supportive and collaborative team environment, with opportunities to develop your skills and progress your career.

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