Hospitality Experience Specialist

3 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Stonegate Group Full time
Company Overview

We are Stonegate Group, the largest operator of pubs, bars, and late-night venues in the United Kingdom. Our diverse portfolio includes well-known brands like Slug & Lettuce, Be At One, and Popworld.

Salary

Our salary range for Front of House Team Members starts at around £18,000 per annum, depending on experience.

Job Description

We're looking for a talented Hospitality Experience Specialist to join our team. As a key member of our front-of-house team, you'll play a crucial role in delivering exceptional customer experiences.

Your primary responsibilities will include welcoming and engaging every guest, ensuring the highest quality of service, and maintaining a clean and safe environment for guests and colleagues.

You'll also be responsible for preparing and serving high-quality food and drink, making recommendations that elevate guest experiences, and maintaining a positive attitude throughout your shift.

Required Skills and Qualifications

To be successful in this role, you'll need excellent communication skills, a friendly and approachable demeanor, and the ability to work effectively as part of a team.

You'll also need to be flexible and able to adapt to changing circumstances, with a strong focus on providing exceptional customer service.

Benefits
  • 25% off food and drink for you and all your friends across our Managed Estate
  • Stonegate Xtra Rewards - online benefits portal offering discounts across the High Street and other retailers
  • VIP entry to our Pubs and Bars
  • Stonegate Hotel Discounts
  • Flexible working
  • David Lloyd Corporate Discount Rates
  • Vitality Healthcare
  • Discounted Dental Insurance
  • Wagestream - early access to your earned wages
Others

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you.



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