Hotel Receptionist

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom AccorHotel Full time
Job Profile

As a Hotel Receptionist, you will be the first point of contact for our guests, providing a warm welcome and ensuring their stay is comfortable and enjoyable. You will be responsible for checking guests in and out, handling room reservations, and providing information about hotel facilities and local attractions.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their queries and resolving any issues promptly.
  • Check guests in and out, handling room reservations and ensuring accurate records are kept.
  • Provide information about hotel facilities, local attractions, and services.
  • Handle guest complaints and resolve issues in a professional and courteous manner.
  • Work collaboratively with other hotel staff to ensure seamless service delivery.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work effectively in a team environment.
  • Basic knowledge of hotel operations and services.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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