Night Receptionist

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Melia Hotels International Full time
About the Role

We are seeking a Night Receptionist to join our team at Meliá Hotels International. As a Night Receptionist, you will be responsible for ensuring that all guests receive a warm and memorable experience during their stay.

Key Responsibilities:

  • Ensure that all guests receive a warm and personalized assistance during the night hours of duty.
  • Set the scene for their stay and ensure that guests' needs are anticipated and any requests are actioned.
  • Ensure the hotel remains safe throughout the night, while providing support to the hotel team, carrying out additional Maintenance, F&B and HSK roles.
  • Deal with complaints quickly and efficiently and find suitable solutions to any problem that may arise, communicating issues immediately to Management.

Requirements:

  • Previous receptionist experience, ideally in a similar hotel environment.
  • Natural people skills.
  • Excellent and effective communicator.
  • Problem solving and complaint handling skills.
  • Flexibility and adaptability.
  • Fluency in English.

The successful candidate must already have eligibility to work in the UK.

What We Offer:

  • Competitive Salary.
  • Holidays: 28 days' holiday including 8 public holidays.
  • Contributory pension scheme.
  • Refer a friend bonus: £500 (subject to successfully completed 6 months' probation).
  • Discounted dental and health cover with HSF.
  • Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets).
  • Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform.
  • Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules).
  • High street discounts: with Perks at Work.
  • Pay Day Celebrations.

About Meliá Hotels International

We are a global hotel company committed to providing exceptional experiences for our guests. We believe in the importance of diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees.

At Meliá Hotels International, we are passionate about delivering exceptional service and creating memorable experiences for our guests. We are committed to equality and diversity, and we believe that our employees are the key to our success.


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