Night Receptionist

2 months ago

Newcastle upon Tyne, United Kingdom Melia Hotels International Full time

“The world is yours with Meliá”  

Discover a boundless
path at Meliá, where opportunities for growth and development are endless.
Immerse yourself in a journey that will take you to work in various countries
and to be part of our extensive global family.

About INNSiDE
Newcastle

A hotel with a
great deal of personality in downtown Newcastle. One part history, one part avant-garde, a vibrant combination that is
perfectly reflected in this unique urban hotel. Located on the city's historic quayside
and with views of the River Tyne. A magnificent location and easy access make
it the ideal base for exploring everything that Newcastle has to offer.

 

** Salary
package: £24,993 plus commission on upsell // Hotel discounts //
Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more** 

 

Night Receptionist 

Responsibilities
will include, but are not limited to:  

·      
Ensure that all guests receive a warm,
memorable and personalized assistance during the night hours of duty. 

·      
Setting the scene for their stay and ensure that
guests’ needs are anticipated and any requests are actioned. Additionally,
complete tasks accurate and within given deadlines.  

·      
Ensure the hotel remains safe throughout the night,
while providing support to the hotel team, carrying out additional Maintenance,
F&B and HSK roles. 

·      
Deal with complaints quickly and efficiently and find
suitable solutions to any problem that may arise, communicating issues
immediately to Management.

 

What are we looking for?


  • Previous receptionist experience, ideally in
    similar hotel environment
  • Natural people skills
  • Excellent and effective communicator
  • Problem solving and complaint handling skills
  • Flexibility and adaptability 
  • Fluency in English

 The
successful candidate must already have eligibility to work in the UK. 

 

Because belonging to the great Meliá family is being
VIP   

·       Competitive Salary 

·       Holidays: 28 days’
holiday including 8 public holidays 

·       Contributory pension scheme 

·       Refer a friend bonus: £500
(subject to successfully completed 6 months’ probation) 

·       Discounted dental and health cover with HSF 

·       Travel & Food discounts: excellent
employee special rates in Melia Hotels worldwide for our team members, their
friends & families while travelling and staying in our hotels including
F&B discount (subject to individual outlets) 

·       Personal Development: programs
designed to support your career right from the start, with unlimited access to
online learning platform 

·       Career growth: fantastic
opportunity to progress and access to a network of over 350 hotels across the
world (subject to local right to work rules) 

·       High street discounts: with
Perks at Work 

·       Pay Day Celebrations


At Meliá we are all VIP

Great
professionals who make everyday life easier and exceptional. From the junior to
the most senior, all of them have unique and important qualities that make
working at Meliá an opportunity for constant growth and a passport to create
your future wherever you want.

  Our
warmth, proximity and passion for what we do make working at Meliá an
unforgettable experience, full of emotional moments and always with the feeling
that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal
opportunities between women and men in the workplace, with the commitment of management
and the principles contained in Human Resources policies. We also prioritize
disseminating throughout the entire staff a corporate culture committed to
effective equality, and raising awareness about the need to act jointly and
globally. 

We promote our commitment to equality
and diversity, avoiding
any kind of discrimination, especially related to reasons of disability, race,
religion, gender, or age. We believe that diversity and inclusion among our employees are
essential for our success as a global company. 

Additionally, we support the sustainable growth of our
industry through a
socially responsible team. In this
sense, our motto is "Towards
a sustainable future, from a responsible present". Thanks to all our collaborators, we make it
possible.  

If you
want to be “Very Inspiring People”, follow
us on:  

INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR 

 

 

  

 

 

 



 

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