Hotel Night Operations Coordinator

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Royal Station Hotel Full time

About the Role

The Night Auditor is a key member of the guest services team responsible for the overnight operations of the hotel. This includes verifying the accuracy of guest accounts, balancing charges and revenues, and assisting with all aspects of guest services.

Responsibilities

  • Verify the accuracy of guest accounts and balance charges and revenues
  • Assist with all aspects of guest services, including responding to guest inquiries and resolving any issues that may arise
  • Ensure the security of the hotel and its guests overnight
  • Complete administrative and preparation duties as required
  • Undertake cleaning duties such as mopping, dusting, and hoovering
  • Ensure a full handover to the Duty Manager or receptionist
  • May be responsible for setting up and taking down meeting and conference rooms to the required standards

About You

  • Strong communication skills through a variety of means
  • Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience
  • An empathetic and professional approach at all times
  • Flexible and adaptable, with the ability to stay calm under pressure
  • High attention to detail and accuracy
  • Previous experience ideally within a hotel environment

About Us

At Royal Station Hotel, we're committed to providing our guests with a genuinely memorable experience. As a Night Auditor, you'll play a key role in ensuring that our guests feel at home in our hotel.


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