Night Auditor

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Royal Station Hotel Full time
About the Role

The Night Auditor is a key member of our guest services team, responsible for ensuring the accuracy of guest accounts, balancing charges and revenues, and providing exceptional customer service. This role requires a high level of attention to detail, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities
  • Verify the accuracy of guest accounts and balance charges and revenues
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues that may arise
  • Assist with all aspects of guest services, including check-in, check-out, and room assignments
  • Conduct nightly audits to ensure the accuracy of financial records
  • Perform administrative tasks, such as data entry and report preparation
About You

We are looking for a highly organized and detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service. The ideal candidate will have previous experience in a hotel or hospitality environment and be able to work effectively in a team.

Requirements:

  • Strong communication and interpersonal skills
  • Excellent attention to detail and organizational skills
  • Ability to work effectively in a team and provide exceptional customer service
  • Previous experience in a hotel or hospitality environment
About Us

We are a family-owned business with a passion for delivering exceptional customer service and creating memorable experiences for our guests. We are committed to providing a supportive and inclusive work environment, and we offer a range of benefits and opportunities for professional development.



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