Night Auditor

6 months ago


StratforduponAvon, United Kingdom Macdonald Hotels & Resorts Full time

_**About us**:_

Alveston Manor Hotel is found amid the stunning city of Stratford Upon Avon. A charming and historic venue, Alveston Manor is steeped in history.
- **About the role**:_

Becoming a team member here at the Alveston Manor Hotel means joining a group where a world of opportunity exists to develop your skills and progress your career in hospitality.

As our Night Auditor, you will play a vital role in delivering an outstanding experience to all our guests.

Experience in a similar role would be helpful, but we will also offer training if you are willing to learn, take pride in your work and are committed to delivering our high standards. Providing our guests with a memorable stay every time is the ambition for our Room Attendants so if you’d like to play a key role in this, we’d love to hear from you.
- **Job description**:_
- To ensure consistent, efficient and friendly service is given throughout a guests stay.
- Check guests in/out of their bedrooms
- Ensure calls are transferred to the relevant departments quickly and efficiently
- Exceed customer expectations
- Have an excellent understanding of the hotel Front Office System
- Food & beverage service during the night
- To adhere to all security procedures relating to keys, bedrooms and guest property
- Maintain a clean reception area
- Weekend availability is required
- **Salary**:_
- £11/hour - full time contract
- Hours can be full time or part time - can be discussed at interview to suit you
- **Benefits**_:

- Training provided by our senior team to upskill in all Front office areas
- Every member of our team is given instant access to our financial wellbeing benefit - Wagestream - which allows you to track your pay in real time and stream up to 40% of the wages you’ve already earned.
- Access to the Employee Assistance Programme through Hospitality in Action
- Hotel discounts throughout our hotels for you and your friends & family
- Development opportunities within our hotel and group to the next stage of your career
- Free meals on duty
- Uniform
- Referral programme
- Competitive rates of pay at all levels
- Uniform provided
- 25% off food, drink, and spa treatments across the group
- 20% discount on golf
- Auto-enrolment into our pension scheme and life assurance

**Previous experience is essential**

**Position can be part time and/or on a fixed term contract if preferred.**

**Job Types**: Full-time, Part-time, Permanent, Temporary contract

**Salary**: £11.00 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Referral programme

Schedule:

- 8 hour shift
- Night shift
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to Commute:

- Stratford-Upon-Avon (preferred)

Work Location: In person


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