Nights Operations Manager
1 week ago
Job Summary
We are seeking a highly skilled and experienced Nights Supervisor to join our team at KE Hotels (Newcastle). As a Nights Supervisor, you will be responsible for leading a team of reception staff to deliver exceptional customer service and ensure the smooth operation of the hotel.
Key Responsibilities
- Assist management with the daily running of Reception, delivering on all key metrics across the department.
- Ensure the minimum number of security checks are carried out on each shift, with emphasis on fire safety and the overall security of the building.
- Take responsibility for conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy.
- Be the main point of contact for all guests overnight, actioning any requests in an efficient and timely manner and dealing with any problems/resolving any complaints in a courteous and professional manner.
- Be passionate to develop in the industry.
- Help to build and maintain the hotel's reputation.
- Have hospitality 'eyes'...spotting what our guests need before they do.
- Have a positive, can-do approach.
- Be flexible, working across all days of the week, including weekends and bank holidays.
- Have a keen eye for detail, delivering an exceptional level of service through a relaxed and professional approach.
- Encourage, set, and achieve the highest standards across all areas (customer service, hygiene, health & safety).
- Assist with other managerial tasks; including but not exclusively; compliance, brand standards and training.
What We Offer
- Competitive rates of pay
- 28 holiday days (8 bank holidays + 20 days holiday) pro rata
- Automatic Enrolment into a workplace pension scheme
- Use of worldwide IHG team member rates
- Free onsite, city centre parking
- Use of onsite fitness room
- Staff canteen
- Uniform provided/allowance
- Professional development, mentoring and training.
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