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Night Operations Manager

4 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom KE Hotels (Newcastle) Full time

Job Summary

We are seeking a highly skilled and experienced Night Supervisor to join our team at KE Hotels (Newcastle). As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our hotel.

Key Responsibilities

  • Assist management with the daily running of Reception, delivering on all key metrics across the department.
  • Ensure the minimum number of security checks are carried out on each shift, with emphasis on fire safety and the overall security of the building.
  • Take responsibility for conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy.
  • Be the main point of contact for all guests overnight, actioning any requests in an efficient and timely manner and dealing with any problems/resolving any complaints in a courteous and professional manner.
  • Have a positive, can-do approach and be flexible, working across all days of the week, including weekends and bank holidays.
  • Have a keen eye for detail, delivering an exceptional level of service through a relaxed and professional approach.
  • Encourage, set, and achieve the highest standards across all areas (customer service, hygiene, health & safety).

What We Offer

  • Competitive rates of pay
  • 28 holiday days (8 bank holidays + 20 days holiday) pro rata
  • Automatic Enrolment into a workplace pension scheme
  • Use of worldwide IHG team member rates
  • Free onsite, city centre parking
  • Use of onsite fitness room
  • Staff canteen
  • Uniform provided/allowance
  • Professional development, mentoring, and training.