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Night Auditor Duty Manager
2 months ago
We are seeking a highly skilled Night Auditor Duty Manager to join our team at The Sandman Signature Newcastle Hotel. As a Night Auditor Duty Manager, you will be responsible for providing exceptional customer service, managing guest arrivals and departures, and ensuring the smooth operation of the hotel's night audit procedures.
Key Responsibilities- Provide a warm and welcoming environment for guests
- Manage guest arrivals and departures, including check-in and check-out procedures
- Perform cashiering duties and reconcile payments and revenue streams
- Provide guests with information and assistance as required
- Handle reservations and telephone calls
- Assist with luggage and provide other support as needed
- Carry out Duty Manager and supervisory duties, making decisions as required
- Perform other duties as directed by management
- Deliver exceptional customer service in a professional manner
- Be personable and presentable
- Work well as part of a team and on own initiative, with a good level of common sense
- Have a keen eye for detail and ability to find and correct anomalies
- Be highly reliable and flexible with working patterns
- Have a strong willingness to learn and develop within the hospitality industry
- Have experience in overnight Duty Management within a hotel environment
- 28 days holiday per annum, plus additional holiday with length of service milestones
- Flexible schedule
- Pension
- Rewards and recognition
- Growth opportunities
- Dedicated Training Programme
- Team, Friends and Family Hotel rates
- Up to 40% of food discounts
- Referral Bonus starting at £250
- Complimentary nights stays to use in the UK, Ireland or North America
- Education & Skills Development Reimbursement program
Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in the UK to apply. Applications will not be accepted via email or in person. We thank all applicants for their interest in career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.
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