Night Auditor Duty Manager

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sandman Hotel Group Full time
Job Title: Night Auditor Duty Manager

We are seeking a highly skilled and experienced Night Auditor Duty Manager to join our team at The Sandman Signature Newcastle Hotel.

Key Responsibilities:
  • Provide exceptional customer service and create a warm and welcoming environment for guests.
  • Manage guest arrivals and departures, ensuring a smooth and efficient experience.
  • Perform cashiering duties and reconcile payments, revenue streams, and close business dates.
  • Provide guests with information and assistance as required, including reservations handling and telephone support.
  • Assist with luggage and provide a high level of service to guests.
  • Carry out Duty Manager and supervisory duties, making decisions as necessary.
  • Perform all other duties as directed by management.
Requirements:
  • Deliver exceptional customer service in a professional manner.
  • Be personable and presentable, with a keen eye for detail.
  • Work well as part of a team and on own initiative, with a good level of common sense.
  • Be highly reliable and flexible with working patterns.
  • Have a strong willingness to learn and develop within the hospitality industry.
  • Have experience in overnight Duty Management within a hotel environment.
Benefits:
  • 28 days holiday per annum, plus additional holiday with length of service milestones.
  • Flexible schedule and pension scheme.
  • Rewards and recognition, growth opportunities, and dedicated training programme.
  • Team, friends, and family hotel rates, up to 40% food discounts, and referral bonus.
  • Complimentary nights stays and education & skills development reimbursement programme.

We believe in taking care of our team members, creating a positive atmosphere that benefits both our team and guests. We want you to love coming to work and find that working with The Sandman Hotel Group has a positive influence on your life outside of work.



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