Hotel Operations Manager

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Dakota Newcastle Full time

Overview


Dakota Hotels, a leading lifestyle brand in the UK, is seeking a skilled Hotel Operations Manager to join our team at Dakota Newcastle. This role offers a highly competitive salary and a quarterly sales-based target bonus.


The ideal candidate will have a minimum of 2 years' experience in Housekeeping Management within hotels, preferably 4* or 5* level, with strong leadership skills and experience in supervising or managing a team.


About Dakota Newcastle


Dakota Newcastle is a luxury hotel situated on the Quayside, boasting 118 bedrooms including 33 suites. Our hotel features a renowned Bar & Grill, Champagne Room, Cigar Terrace, and an events space for up to 60.


Job Description


This permanent, full-time role involves running the daily operations of housekeeping, ensuring the hotel meets Dakota standards throughout. Key responsibilities include:



  • Managing the housekeeping team, training them to high standards, and maintaining stock levels and cleanliness across the full hotel.
  • Developing and implementing improvement projects, utilizing creativity and passion to drive continual improvement.
  • Ensuring compliance with health and safety guidelines, particularly COSHH regulations.
  • Becoming familiar with guests staying in the hotel, coordinating special arrangements, and working closely with the FoH team.
  • Maintaining relationships with suppliers, ensuring consistent holding of housekeeping stock in line with budget and business needs.

Salary and Benefits


This role comes with a competitive salary of approximately £45,000 - £55,000 per annum, depending on experience. In addition to this, you can expect:



  • A quarterly sales-based target bonus.
  • A permanent contract of a minimum of 40 hours per week.
  • The opportunity to work any 5 days out of 7, including regular weekends.
  • 40% off stays at any Dakota hotel.
  • 25% off drinks and dining at any Dakota hotel.
  • Access to our Employee Assistance Program, including free private mental health support and counselling sessions.
  • Additional holiday day on the first anniversary of your employment.
  • Family-friendly flexible working options.
  • Meals on duty and uniforming.
  • £200 bonus to recommend a friend to join our team.
  • £10 bonus every time you are mentioned on TripAdvisor.
  • Free bi-annual eye testing for users of display screen equipment.
  • Accredited, certified compliance training given on employment such as food hygiene, alcohol responsibility, data protection, and health & safety.
  • Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
  • Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.

How to Apply


Please send us your updated CV. For more information on our luxury hotel, visit our website or social media channels.



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