Hotel Operations Director

6 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Royal Station Hotel Full time

About Royal Station Hotel

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At Royal Station Hotel, we're dedicated to delivering exceptional guest experiences through a unique blend of hospitality and operational excellence.

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The Role

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We are seeking an experienced Operations and Customer Experience Lead to join our team. As the maestro of our hotel operations, you will be responsible for orchestrating day-to-day leadership and steering us toward financial success through revenue growth and productivity improvements.

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About You

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  • Natural Leader: With strong leadership skills, you'll inspire and motivate your team to deliver exceptional results.">
  • Customer Champion: Your passion for customer satisfaction and experience will shine through in everything you do.">
  • Operational Expert: With a keen eye for detail, you'll manage processes, systems, and budgets to drive efficiency and cost savings.">
  • Communication Guru: Your excellent communication skills will ensure seamless collaboration with colleagues, guests, and stakeholders.">
  • Financial Analyst: With a solid understanding of financial metrics and commercial insights, you'll identify opportunities for growth and improvement.">
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About Our Benefits

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We offer a range of benefits to support your career development, well-being, and work-life balance. These include:

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  • Competitive Salary: £40,000 - £50,000 per annum (dependent on experience)">
  • Bonus Scheme: Earn up to 10% annual bonus based on individual and team performance">
  • Pension Scheme: Join our company pension plan for a secure retirement">
  • Discounted Stays: Enjoy special rates at our UK hotels and venues">
  • Social Events: Participate in regular social events and activities with your colleagues">
  • Training and Development: Access our comprehensive training programs to enhance your skills and knowledge">
  • Growth Opportunities: Progress your career within our dynamic organization">
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About Us

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Royal Station Hotel is a family-owned business with a diverse portfolio of hotels, bars, and restaurants across the UK. We value our employees as part of our extended family and strive to create a positive, supportive work environment.

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Join Our Team

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We're excited to welcome talented individuals who share our passion for hospitality and operational excellence. Apply now to take your career to the next level and become part of our vibrant team

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#INDHP



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