Night Receptionist

4 weeks ago

Newcastle upon Tyne, United Kingdom Melia Hotels International Full time

The world is yours with Meli

Discover a boundless path at Meli, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

About INNSiDE Newcastle

A hotel with a great deal of personality in downtown Newcastle. One part history, one part avant-garde, a vibrant combination that is perfectly reflected in this unique urban hotel. Located on the city's historic quayside and with views of the River Tyne. A magnificent location and easy access make it the ideal base for exploring everything that Newcastle has to offer.

**Salary package: £24,993 plus commission on upsell // Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards andreferralbonuses // many more**

Night Receptionist

Responsibilities will include, but are not limited to:

Ensure that all guests receive a warm, memorable and personalized assistance during the night hours of duty.

Setting the scene for their stay and ensure that guests needs are anticipated and any requests are actioned. Additionally, complete tasks accurate and within given deadlines.

Ensure the hotel remains safe throughout the night, while providing support to the hotel team, carrying out additional Maintenance, F&B and HSK roles.

Deal with complaints quickly and efficiently and find suitable solutions to any problem that may arise, communicating issues immediately to Management.

What are we looking for?

  • Previous receptionist experience, ideally in similar hotel environment
  • Natural people skills
  • Excellent and effective communicator
  • Problem solving and complaint handling skills
  • Flexibility and adaptability
  • Fluency in English

The successful candidate must already have eligibility to work in the UK.

Because belonging to the great Meli family is being VIP

Competitive Salary

Holidays: 28 days holiday including 8 public holidays

Contributory pension scheme

Refer a friend bonus: £500 (subject to successfully completed 6 months probation)

Discounted dental and health cover with HSF

Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform

Career growth:fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

High street discounts: with Perks at Work

Pay Day Celebrations

At Meli we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,VIPPeople.

At Meli Hotels International, we are committed toequal opportunities between women and menin the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment toequality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe thatdiversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry througha socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

If you want to be Very Inspiring People, follow us on:

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