Night Receptionist

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Melia Hotels International Full time
About the Role

We are seeking a highly skilled and customer-focused Night Receptionist to join our team at INNSiDE Newcastle. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Responsibilities
  • Provide warm and personalized assistance to guests during the night hours of duty.
  • Anticipate and meet guests' needs, completing tasks accurately and within given deadlines.
  • Ensure the hotel remains safe throughout the night, providing support to the hotel team and carrying out additional Maintenance, F&B, and HSK roles.
  • Deal with complaints quickly and efficiently, finding suitable solutions and communicating issues to Management.
Requirements
  • Previous receptionist experience, ideally in a similar hotel environment.
  • Natural people skills and excellent communication abilities.
  • Problem-solving and complaint handling skills.
  • Flexibility and adaptability.
  • Fluency in English.
What We Offer
  • Competitive salary.
  • 28 days' holiday, including 8 public holidays.
  • Contributory pension scheme.
  • Refer a friend bonus: £500 (subject to successfully completed 6 months' probation).
  • Discounted dental and health cover with HSF.
  • Travel and food discounts: excellent employee special rates in Melia Hotels worldwide.
  • Personal development programs and career growth opportunities.
  • High street discounts with Perks at Work.
About Melia Hotels International

We are a global company committed to equal opportunities between women and men in the workplace. We prioritize diversity and inclusion, avoiding any kind of discrimination. We believe that diversity and inclusion among our employees are essential for our success as a global company.

We support the sustainable growth of our industry through a socially responsible team. Our motto is 'Towards a sustainable future, from a responsible present.'


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