Night Receptionist

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Melia Hotels International Full time
About the Role

We are seeking a highly skilled and customer-focused Night Receptionist to join our team at INNSiDE Newcastle. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Responsibilities
  • Provide warm and personalized assistance to guests during the night hours, anticipating their needs and exceeding their expectations.
  • Set the scene for guests' stays, ensuring their needs are met and tasks are completed accurately and efficiently.
  • Ensure the hotel remains safe throughout the night, providing support to the hotel team and carrying out additional Maintenance, F&B, and HSK roles.
  • Deal with complaints quickly and efficiently, finding suitable solutions and communicating issues to Management.
Requirements
  • Previous receptionist experience, ideally in a similar hotel environment.
  • Natural people skills and excellent communication abilities.
  • Problem-solving and complaint handling skills, with a focus on delivering exceptional customer service.
  • Flexibility and adaptability, with a willingness to work varied shifts and respond to changing situations.
  • Fluency in English, with the ability to communicate effectively with guests and colleagues.
What We Offer
  • Competitive salary and benefits package, including 28 days' holiday and contributory pension scheme.
  • Opportunities for career growth and development, with access to online learning platforms and training programs.
  • Discounted travel and food rates, as well as high street discounts through Perks at Work.
  • A supportive and inclusive work environment, with a focus on equality and diversity.

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