Receptionist/guest Service Agent

2 days ago

Newcastle upon Tyne, United Kingdom Sandman Hotel Group Full time

We now have an exciting opportunity for a Receptionist to act as the Hotel's front line in welcoming our guests. You will be the human face of the business so a warm and genuine personality is essential. Experience in hotel reception is desirable although absolutely not a requirement; a sunny disposition, impeccable communication skills, smart appearance and a genuine pro-active passion for service are the key attributes we will be looking for.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

**PERKS FROM DAY 1**
- 28 days holiday per annum
- Flexible schedule
- Pension
- Free Parking whilst on shift
- Rewards and recognition
- Growth opportunities
- Dedicated Training Programme
- EAP support and counselling
- Employee & Immediate Family Assistance Programme
- Perkbox Benefits including discounts at 1000's of retailers

**PERKS AFTER 3 MONTHS**
- Team, Friends and Family Hotel rates
- Up to 40% of food discounts
- Northland Mountain Resorts
- Northland Sports

**PERKS AFTER 12 MONTHS**
- X3 complimentary nights stays to use in the UK, Ireland or North America

**JOB REQUIREMENTS**:

- Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
- 1 year of experience as a Hotel Front Desk Clerk Preferred
- Experience in all aspects of customer service and people management
- Strong working knowledge of accounting practices and principles
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to effectively communicate both verbally and in writing
- Opera experience an asset

**APPLICABLE SKILLS**:

- Excellent customer relations.
- Must have time-management skills.
- Adaptable to change and be able to handle multiple priorities under pressure.
- Eager and focused to exceed guest expectations.

SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the mínimal requirements of the applicable skills required.

You must be legally entitled to work in UK to apply.

**ABSOLUTELY NO PHONE CALLS PLEASE

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