Receptionist

2 weeks ago

Newcastle upon Tyne, United Kingdom Maldron Hotel Newcastle Full time

**Receptionist - Maldron Hotel Newcastle**

**We have a fantastic new vacancy for Receptionist in the excellent Maldron Hotel Newcastle**

Located on Newgate Street, Maldron Newcastle is in the heart of the city, providing a central location for guests who are looking for stylish and comfortable accommodation with Newcastle City at their doorstep.

The hotel has 265 rooms including double, twin, triple and family rooms, as well as executive rooms and fitness suite.

Guests and visitors to Maldron Newcastle can expect great food from the Grain and Grill Restaurant as well as Dalata Hotel Group’s own coffee brand, Red Bean Roastery, a signature blend of coffee prepared by expert baristas. The Grain & Grill Restaurant serves a refreshing menu of healthy and hearty meals designed to cater for all palettes using local suppliers to bring guests a taste of the Toon.

Guests can also sit back and relax in the outdoor courtyard area for alfresco drinking and dining. With friendly, helpful staff, good food and excellent facilities, the hotel is the perfect place to enjoy good times with family and friends.

There’s also three state of the art conference room and event facilities available, offering an easily accessible city centre location for anyone holding a meeting room or event in Newcastle.

**Objective of the Role**

Reporting to the Front Office Supervisor, the Receptionist is the first person that a guest meets on arrival to the Hotel, therefore it is of utmost importance that all staff present a friendly and professional image to our guests at all times.

**Key Duties and Responsibilities**
- Greet and welcome our guests to the Hotel.
- Register the guests and take payment.
- Answer any queries the guest may have on in house facilities and tourist information.
- Take responsibility for the security of the keys.
- Update all guest information in the computer.
- Take and confirm reservations to our guests.

**Requirements**:

- Excellent customer care skills.
- Be able to work on your own initiative.
- Excellent communication skills.
- Be able to cope well under pressure.

**Benefits**:

- Staff Friends & Family Rates across all Dalata Hotels
- F&B Discounts 25% across all Dalata Restaurants
- FREE meals on Duty
- SAYE share scheme
- Earn extra holidays each year
- FREE use of the Gym
- Eldon Square Discount card
- Refer a Friend scheme
- Dalata Training Academy and Development Courses
- Rewards & Recognition
- Employee Assistance Programme - Including FREE support & Counselling Sessions
- Weekly treats
- Birthday Gifts

**About our culture**:
Dalata Hotel Group - Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

**_Dalata Hotel Group Plc is an Equal Opportunities Employer._

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