Resident Services Associate

3 days ago


Sheffield, Sheffield, United Kingdom Homes For Students Full time

Homes for Students is a dynamic company that provides accommodation solutions for students. We're seeking an experienced Resident Services Assistant to join our team, offering a salary of £22,200 per annum. The successful candidate will be responsible for providing front-line support to students, answering queries, and resolving issues promptly and efficiently.

About the Role

This is an exciting opportunity for someone who enjoys working in a fast-paced environment, has excellent communication skills, and can work effectively as part of a team. As a Resident Services Assistant, you'll be the first point of contact for students and visitors, providing a welcoming and supportive experience. You'll also contribute to various back-office functions, providing administrative support to the operations team and General Manager.

Key Responsibilities
  • Provide a meet and greet service, reception support, and help desk assistance
  • Handle customer inquiries via email, website, telephone, and in person
  • Operate a professional helpdesk and telephone service
  • Respond to student queries promptly and helpfully

We value diversity and inclusivity, and welcome applications from candidates of all backgrounds and communities. If you're a motivated and enthusiastic individual with excellent customer service skills, we'd love to hear from you.



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