Resident Services Coordinator

5 days ago


Sheffield, Sheffield, United Kingdom Homes for Students Full time

Role Overview

The Resident Services Assistant will provide exceptional customer service to students and visitors at Beton House, working 30 hours per week from 10.00am to 6.00pm Monday, Tuesday, Thursday, and Friday.

Homes for Students is dedicated to creating a positive and supportive environment for our students, upholding values of integrity, being a force for good, supporting one another, and fostering connections.

This role involves providing a warm and friendly meet and greet service, reception support, and help desk assistance, contributing to back-office functions, and administrative support to the operations team and General Manager.

  • Handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information.
  • Operating a professional helpdesk and telephone service, responding promptly and helpfully to student queries.
  • Addressing and resolving any complaints that arise.

Requirements

To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, strong communication and interpersonal skills, and be able to stay organised in a busy and diverse role.

What's on offer

A generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work, access to exclusive retail discounts, a cycle-to-work scheme, and charity days per annum.

About us

Homes for Students is an equal opportunities employer, proud members of Inclusive Employers, valuing diversity and inclusivity, and open to discussing reasonable adjustments for candidates.



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